Tuesday, 16 August 2016

How long can your customers afford to be without a server?

By Lee Prior

Warranty is not enough! Warranty protects hardware but HPE support keeps businesses running.

Think IT support services will break your customer’s budget? Think again. Chances are that you’ll spend more per day on a morning cup of coffee than on HPE Support Services.

Are your customers adequately covered under warranty? Warranty is a limited offering only providing:
  • Monday-Friday 8am to 5pm only (No weekend or Bank Holiday cover) 
  • Next business day response – Reasonable endeavours 
  • No software support 
  • Selected options are not covered by server warranty i.e. SATA ATA PATA drives (1 year warranty) 
  • If a fault occurs on Friday morning, it may be Monday afternoon before an engineer goes to the site
If your customers require support outside of standard working-hours and are not protected adequately can they really afford to be without a server...?

Read more here

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