ZenZero began as a small business with big ideas. The plan was to deliver IT solutions to the SMB, so that their clients could rely on enterprise-level technology while working on a more modest scale. A personal, efficient and knowledgeable service soon won ZenZero fans and customers, but the team saw room for improvement.
Small and medium sized businesses have a very distinct set of needs. The likelihood is that they won’t have a dedicated tech department, or even managers, so everything – all forms of support and advice – will need to come from their external solutions supplier. And that’s what ZenZero specialise in; providing bespoke, customer-focused IT products, help and guidance to growing companies. Although already a gold-rated Microsoft partner, ZenZero were experiencing one major difficulty; an inflexibility in service delivery.
